Dynamic Service Modeling

实时全面监控 IT 环境。

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工作原理

发现和提取

For IT teams working in complex business environments, finding the root cause of a problem can mean hours spent swiveling between systems, dashboards, and log reports. This results in longer resolution times and less bandwidth to spend on strategically important work. Dynamic service modeling—the practice of creating a service infrastructure model that stays up to date in real-time—helps teams get faster and make time for innovation by providing a source of truth for complete infrastructure monitoring.

The first step to enabling dynamic service modeling is to ingest data from sources across your environment. You can connect to data sources that are cloud-based, on-premises, hybrid, and third-party.

聚焦 IT 环境

Next, the topology reconciliation capability merges all of your ingested data into a single, unified model of your service environment. It intelligently resolves conflicts in naming and relationship representation, creating a comprehensive, consistent source of truth.

随时掌握环境变化

Going forward, the model stays current with the latest data from your tools, without any effort on your part. Any change in your environment triggers an immediate update to the model. Your dynamic service model is always on, always available to whoever needs it, and can be used to power customized service health dashboards that deliver time-saving insights to specific roles in your organization.

钟爱产品的 4 大理由

无需人工干预

这款工具的集成层附带算法，而且根据企业用例对算法预先进行了训练。这意味着，团队即刻自动开始受益 — 即装即用。

与 CMDB 自动同步

平台与 CMDB 自动同步，服务管理、功能和活动更加完善。

启用基于角色的健康管理面板

Your dynamic service model can also power role-specific dashboards, which enable different types of users to see the health of the specific business services, applications, and infrastructure that they’re interested in at a glance.

支持proactive outage alerting

工具支持Proactive Outage Alerting ，因而能够及时收到潜在性能问题警报，提前采取行动，避免引发实质问题。

客户体验评价

“[它]可让我们准确掌握资产状况，从而寻找机会降低成本，确认外包服务提供商收费是否与构成计算环境的资产数量相符。”

Fernando Zangari

Telefonica 高级经理

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常见问题解答

BMC 的Dynamic Service Modeling有何不同？

起初，为确定业务服务生态系统存在的问题，人们需要逐一搜索数据库、服务器和应用程序。经过一段时间的发展，演变出若干不同的变体；一些模型以某种形式将所有应用程序整合到同一位置，另一些模型则按给定时间间隔（每小时、每周等）生成运行状况快照。尽管如此，在当今世界局势下，哪怕一小时也可能会对一款产品产生重大影响。必需在发生问题时即刻了解情况 — 而不是等待生成快照。

为此，BMC 决心推行改革，更新换代。我们的Dynamic Service Modeling 功能可提供反映环境状况的实时快照，这样您将可以从任何业务层面精准了解发生的问题。

是否需要单独的发现工具？

否。

操作员是否需要构建或预填充模型？

否 — 用户可以修改动态模型或自行构建自定义服务模型（如果需要）。

是否需要额外的许可？

否，它是 BMC Helix AIOps 工具包的核心功能。

是否可以与容器一起使用？

是。