BMC Helix Digital Workplace

Improve the digital employee experience by giving your employees a single pane of glass for all the resources they need for success. No more hunting and investigating for services and products. BMC Helix Digital Workplace Studio empowers enterprises to build custom experiences, microsites, and persona-driven journeys to improve employee engagement, productivity, and resolution times.

• Save time with no-code authoring, progressive web applications, and drag-and-drop tooling
• Build media-rich, unified service catalogs and content pages based on employees’ job functions
• Tailor page designs quickly with embedded options for content blocks, feature banners, and images with auto-synchronization across devices
• Design unique LOB experience pages, microsites, and persona-driven journeys, all within BMC Helix Digital Workplace Studio
• Deliver consumer-like experiences that are aligned with your brand design to employees
• Integrate third-party tools, data sets, and applications of choice

Build new work hubs embedding visual collaboration, content services, work management, and meetings for use across business and IT departments

• Centralize the configuration and management of work hubs with BMC Helix Digital Workplace
• Improve employee experiences with BMC Helix ITSM integrated real-time knowledge swarming and AI chatbots to resolve cases in real-time and accelerate business outcomes
• Harness analytics and performance metrics across devices and work hub modalities to build collaboration best practices for your enterprise
• Configure unique work hubs by department and business role such as enterprise resource planning (ERP), human capital management (HCM), finance, and legal
• Promote employee communication, professional networking, and information service access anytime, anywhere

与可配置为更多增值体验的渠道交互。无论您选择何种渠道，集成智能知识功能都可以帮助您轻松定位信息，以保持生产效率和工作满意度。

员工希望使用现代化的工具，随时随地在任意设备上完成工作。借助 BMC Helix Digital Workplace，员工可以通过多个渠道来查找信息、请求服务和解决问题。

• 智能：完全支持的嵌入式认知虚拟服务台人员为您提供个性化和智能化的最终用户体验
• 对话式： BMC Helix Virtual Agent（BMC Helix 虚拟服务台人员）可根据您选择的自然语言理解您的问题
• 全渠道：以您想要的方式，在线下通过 Microsoft、WhatsApp、手机、Slack、Skype for Business 以及短信等任何方式进行交互
• Create customized digital workplace microsites and communication experiences to improve collaboration
• Simplify engagement through employee Single Sign-On (SSO) access to service catalogs across devices
• Integrate processes and workflows to expedite assistance from the service desk, human resources, facilities, customer care, procurement, and other lines of business

现代企业组织确保员工拥有成功所需的一切。不再需要寻找及调查服务和产品。借助工作室功能量身定制的体验，员工可以在遵守企业政策的同时，单击即可从直观商店订购硬件、软件和服务。

通过工作室解决方案提供的附加功能，服务交付所有者将可针对组织、团队或个人观点创作及发布定制专用页面来扩展和改进体验。

• 员工可以自己采购，从而减少对服务台的常规请求
• 在统一平台上整合各个门户，从而清理目录乱象
• 为员工提供最新的生产力工具
• 跟踪使用情况、性能及成本
• Create the experiences you want with well-structured site navigation, embedded process management, and site maps based on user access entitlements
• Converse in the way you prefer and fully resolve issues in the language and channel of your choice anytime, anywhere, in any manner, with virtual or live agents