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BMC Helix Operations Management with AIOps

The open, scalable cloud observability and AIOps solution for today…and tomorrow

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BMC Helix Operations Management Overview

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Gartner: Market Guide for AIOps Platforms

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BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments.

Take a service-centric approach to observability data for truly effective AIOps

  • Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store
  • See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models
  • Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations
  • Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models
  • Prevent issues before they occur with Business Service Health monitoring and AI outage prediction
  • Troubleshoot rapidly with log enrichment and analytics
  • Easily request and execute automations from BMC or 3rd party tools
  • Service-centric probable cause analysis
    Service-centric probable cause analysis
  • Service-centric monitoring with heat map visualization
    Service-centric monitoring with heat map visualization
  • Multivariate anomaly detection
    Multivariate anomaly detection
  • AIOps overview dashboard
    AIOps overview dashboard

Winner of the 2021 AI Breakthrough Award

Winner of the 2021 AI Breakthrough Award

Try this powerful tool for yourself

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Fully integrated, cloud-native, observability & AIOps solution

All your observability data in a single IT Ops data store

BMC Helix Monitor Multivariate Anomaly Detection
  • Centralized observability data from traditional data center, public cloud and container environments
  • Total visibility of data from IT infrastructure, application performance, network performance and cloud monitoring tools
  • Persona-specific dashboards for individuals and teams
  • Control of data collection types and frequencies
 
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Your business service models automatically created and updated in real-time

BMC Helix Monitor Advanced Event Management
  • BMC and 3rd party topologies combined into a unified service model
  • Authoritative source of truth across traditional data centers, public clouds and container environments
  • At-a-glance health scores assigned to business services
  • Intuitive, visual models of resources and their dependencies

Truly effective AIOps leveraging best-of-breed algorithms, domain knowledge, observability data, and service models

BHOM for Web Root Cause Isolation
  • Issue identification through AI event noise reduction and correlation into actionable situations
  • Root cause isolation with assigned probability using AI, situations, observability data and service models
  • Service outage & degradation prediction and proactive alerting
  • Better insights through log enrichment and analytics

Realize the full value of automation using BMC or third-party tools

BMC Helix Monitor Dashboard
  • Automated triage and remediation actions available to IT Operators within the AIOps console
  • Proactive remediation automatically triggered on event criteria
  • BYO automation tool or use BMC
  • One-click automation requests with business value tracking of automation effectiveness

Sneak peek: See how AIOps finds problems quickly and proactively, so you can get to work.

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