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75%
faster mean time to resolution (MTTR)
Up to 30%
reduction in manual efforts
95%
self-diagnosis of issues
Improve mean time to resolution (MTTR) with real-time event and incident correlation and root cause isolation.
A situation view of events, enhanced with topology and change information enables operators to identify the root causes faster, even with limited technology knowledge.
Gain insights into the service impact with service health scores, incidents and events impacting the service.
The situation explainer shows the causal chain of events across time and impacted topology layers.
Boost productivity of IT operators with GenAI-driven summaries of situations and prescriptive recommendations.
AI generates recommended automations based on past situations.
Run recommendation automations manually or set up to be automated for self-remediation.
Leverage an AI agent to answer common troubleshooting questions.
Optimize event management to reduce incident noise and costs while ensuring service availability and performance.
Speed up response time by automatically grouping redundant alerts into actionable situations.
AI applies noise reduction to all events impacting the CI and identifies the specific root cause event.
How we support customers
How we support customers
Customer Success
Avi Husyt
Head of Infrastructure and Cloud at Maccabi
Analyst Report
Dive deeper
White Paper
Learn how BMC Helix Operations Management works in tandem with BMC Helix Discovery to improve IT operations response times and reduce the time and money spent identifying and correcting IT issues.
Video
Learn how to accelerate operations management with the latest AIOps innovations from BMC.
Analyst Research
In today’s rapidly evolving IT landscape, AIOps is revolutionizing how organizations manage and resolve complex IT issues.