OVERVIEW
Access BMC Helix Virtual Agent on a wide range of communication platforms.
Engage anywhere
Employees engage on any device with an interface that’s tailored to your brand and as easy to use as their favorite e-commerce sites.
Versatile Connections
Channels include a progressive web application and familiar messaging tools like MS Teams, Slack, WhatsApp, and SMS.
Smooth Agent Transitions
Seamlessly transfer users to human service desk agents with contextual history to accelerate resolution.
Harness the power of GPT technology to deliver intelligent, adaptive conversational support to your users.
Natural Interactions
The virtual agent converses naturally with the user, providing answers and options that dynamically update as the discussion progresses.
Contextual Intelligence
Generative AI is grounded in corporate knowledge to provide relevant responses tailored to the user’s context.
Implement virtual agents for IT, human resources, and other functions with high-quality, preloaded content.
Ready-to-Use
Start immediately with preloaded chat capabilities supporting a range of common user needs in more than 20 categories.
Sync with service requests
Create, query, and update service requests using out-of-the-box integration with BMC Helix ITSM
No-Code Customization
Quickly tailor services and content with an intuitive, prompt-based, no-code BMC HelixGPT manager.
Use Cases
BMC Helix Virtual Agent reduces calls to your service desk and provides faster resolutions for customers. When an employee describes their request, the chatbot intelligently understands their needs, automatically handling case creation and delivering GPT-enhanced knowledge tailored directly to them.
Use Cases
Customer Success
We help ensure your implementation meets your business requirements and user expectations, from data validation to end user training and everything in between.
Customer Success
Analyst report
