BMC Helix Virtual Agent

Use generative AI chat and knowledge solutions to bring intelligent self-service to life.


Resolve requests quickly, effectively, and efficiently with BMC HelixGPT generative AI.

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An effortless self-service experience

Access BMC Helix Virtual Agent on a wide range of communication platforms.

  • Engage anywhere

    Employees engage on any device with an interface that’s tailored to your brand and as easy to use as their favorite e-commerce sites.

  • Versatile Connections

    Channels include a progressive web application and familiar messaging tools like MS Teams, Slack, WhatsApp, and SMS.

  • Smooth Agent Transitions

    Seamlessly transfer users to human service desk agents with contextual history to accelerate resolution.

Personalized, AI-driven solutions

Harness the power of GPT technology to deliver intelligent, adaptive conversational support to your users.  

  • Natural Interactions

    The virtual agent converses naturally with the user, providing answers and options that dynamically update as the discussion progresses.

  • Contextual Intelligence

    Generative AI is grounded in corporate knowledge to provide relevant responses tailored to the user’s context.

Broad capabilities, immediate benefits

Implement virtual agents for IT, human resources, and other functions with high-quality, preloaded content.

  • Ready-to-Use

    Start immediately with preloaded chat capabilities supporting a range of common user needs in more than 20 categories.

  • Sync with service requests

    Create, query, and update service requests using out-of-the-box integration with BMC Helix ITSM

  • No-Code Customization

    Quickly tailor services and content with an intuitive, prompt-based, no-code BMC HelixGPT manager.

Use Cases

Discover how BMC Helix Virtual Agent can help solve business challenges

Employee Self-Service

Custom Virtual Agents

Global Support

Role and Context

Customer Success

Learn how BMC supports you at every turn






Analyst report

What experts have to say about BMC Helix Virtual Agent

The Forrester Wave™: Enterprise Service Management, Q4 2023