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BMC

BMC Helix Event Management Starter Service

36 CREDITS

The BMC Helix Event Management Starter Service enables IT operations administrators to perform event management activities related to event enrichment, blackout, suppression, correlation, and notification.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop of up to two days for requirements gathering
  • Configure up to five local users, two groups, and two roles
  • Configure up to 15 event management policies from the following policy types: enrichment, notification, blackout, suppression, or correlation
  • Configure one integration with BMC Helix ITSM for automated incident creation
  • Configure up to three inbound event integrations
  • Prepare Construction Document

Customer will be responsible for:

  • Providing requirements on event management use cases
  • Providing required access and privileges for event integrations
  • Providing required access and privileges to BMC Helix ITSM for incident creation
  • Conducting functional testing

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

  • Automated incident integration requires BMC Helix ITSM

Additional information:

  • Estimated Duration: 6 weeks
  • In-scope Product: BMC Helix Operations Management
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: EVNT_STRT_001
  • Date Last Updated: 07/12/2021

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