Quick Configure: Automated Incidents

What you get:

BMC will perform the following in one environment:

• Conduct a workshop for gathering requirements
• Prepare Solution Design Document
• Configure BHOM to create incidents from events
• Update the out of the box event policy to create incidents
• Create up to three additional policies for incident generation
• Prepare Construction Document
• Prepare Test Strategy and System Test Plan
• Assist Customer with functional testing

Customer will be responsible for:

• Providing BMC Helix ITSM administrator for validation
• Conducting functional testing

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document
• Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• BHOM and BMC Helix ITSM must already be onboarded and configured for user access
• Firewall ports may be required between BHOM and BMC Helix ITSM
• Customer to provide a privileged BMC Helix ITSM service account for the integration

Additional information:

• Estimated Duration: 2 days
• In-scope Products: BMC Helix ITSM, BMC Helix Monitor
• Service Type: Deployment
• Availability: Active
• Success Service Code: EVNT_PSR_001
• Date Last Updated: 9/17/2021