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BMC

BMC Remedy AR System 9.0: Administering (ASP)

This course focuses on four main Remedy Administrator responsibilities: Planning, Administrative Options, Configuring, and Troubleshooting. Students will gain hands-on experience with the AR System Administrative Console and Mid Tier Configuration Tool.

This assisted self-paced training course is applicable to Remedy OnDemand and OnPremise customers. The intended audience is someone who has used BMC Remedy AR System and has a basic understanding of its architecture. New administrators are encouraged to take the BMC Remedy AR System 9.0: Concepts course to learn the basic concepts and language of BMC Remedy AR System.

IMPORTANT: Included in this course is the examination for BMC Accredited Administrator: BMC Remedy AR System 9.0. Taking the exam and pursuing accreditation is optional, however all students enrolled in the BMC Remedy AR System 9.0: Administering (ASP) course are automatically enrolled in the exam. You will have two attempts to pass the exam. No retakes will be offered. Those who pass will receive the title of BMC Accredited Administrator: BMC Remedy AR System 9.0. Upon completion, you will return to your organization with increased visibility as a recognized BMC Remedy AR System expert and with improved capabilities to impact your business.

Major release:

BMC Helix ITSM 9.x

Good for:

Administrators, Developers

Course Delivery:

Assisted Self-Paced | 40 hours

Course Modules

  • Access Control
    • Understanding the access control model
    • Explain row-level access
    • Setting permission levels for Developer Studio
  • Data
    • Auditing and Archiving
    • Form Properties
    • Atrium Integrator
    • BMC Data Import Tool
    • Exporting Definition files
  • User Preferences
    • Common User Preferences
    • Logging from the Mid Tier Client (active links, database)
  • Components
    • Examining ar.cfg
    • Centralized Configuration
    • Components (armonitor, plug-ins)
    • External utilities (arreload, arcache)
  • Licensing
    • License Types
    • Submitter Modes
    • License Report
    • License Review
  • Diagnostic Tools
    • Server logs (Filter, Archive, plug-in, DSO, API, SQL)
    • Call Home feature
    • Log filtering
    • Examining log files
    • Out-of-memory exceptions
    • Email Engine logs
    • arexecption logs
    • Troubleshooting performance
    • Always on Logging
  • BMC Support Tools
    • Using BMC Support Knowledge Base
    • Using the BMC Solution and Product
    • Availability and Compatibility Utility (SPAC)

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