Let us know how we can help
Sales & Pricing
Speak to a rep about your business needs
Help & Support
See our product support options
General inquiries and locations
Contact us
BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Problem Management (WBT)
Helix ITSM - Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile experience to enable a more knowledgeable and collaborative workforce organized around IT roles.
This course gives Smart IT Problem Management users an overview of the Smart IT main features and detailed Problem Management features before they begin to use them in real-time.
At the end of the course, the learners will be equipped with the knowledge to easily work with problem management processes, the main features of Smart IT. They learn how to create, review, and close a problem investigation and a known error.
Major release:
BMC Helix ITSM 20.x
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 4 hours
Course Modules
Smart IT Personas, Permissions, and Access Control
Smart IT Overview and Concepts
Records in Smart IT
Task Management in Smart IT
Ways to Communicate in Smart IT
Smart IT Problem Management Concepts, Processes, and Functional Roles
Registering a Problem Investigation
Analyzing Root Cause
Reviewing the Problem Investigation Results
Closing a Problem Investigation
Course Modules
Smart IT Personas, Permissions, and Access Control
Smart IT Overview and Concepts
Records in Smart IT
Task Management in Smart IT
Ways to Communicate in Smart IT
Smart IT Problem Management Concepts, Processes, and Functional Roles
Registering a Problem Investigation
Analyzing Root Cause
Reviewing the Problem Investigation Results
Closing a Problem Investigation
