BMC Helix Virtual Agent 22.x: Fundamentals Administering

BMC Helix delivers cognitive service management that is fast, accurate, cost effective and is available to run on your choice of cloud, in a hybrid model, or in your own data center. The BMC Helix solution’s cognitive capabilities, meanwhile, can help reduce support costs. For example, intelligent Virtual Agents can handle user queries and questions. Additionally, the BMC Helix solution provides tools for managing and monitoring multi-cloud solutions.

In this course, we will introduce you to the configuration and use of the BMC Helix Virtual Agent that makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.