ZigiWave Integration for BMC Helix with Jira

Key Features

ZigiOps integration supports:

• ALL BMC Helix incidents, problems, change requests, etc.
• ALL Jira fields - including attachments, comments and custom fields
• Unlimited number of users
• No limitations on number of transferred entities or syncs
• Complex use cases with configurable logic
• Completely no-code integrations
• High degree of control over data filtering and mapping
• Bi-directional integration

Benefits

• Allows seamless end-to-end data flow
• Synchronizes records between the two systems in real time
• Simplifies complex workflows
• Improves teamwork and collaboration

Use case

The helpdesk team receives a new incident in their BMC Helix queue. After checking, they notice the problem stems from a software bug. With ZigiOps, the helpdesk team can forward the incident to Jira and log it as an issue automatically. The integration platform updates it in real time, which improves performance and speed, and enhances defect tracking and resolution. ZigiOps syncs log files, traces, and all other attachments immediately, which eliminates bottlenecks and data silos. Once the developer fixes the issue, ZigiOps updates the related incident in BMC Helix. The end-customer receives a notification that you have resolved their problem.

Licensing Information

• Commercial

Supporting Documentation

https://docs.zigiwave.com/zigiops/jira-tasks-to-remedy-incidents

Additional Notes

Benefits for BMC Helix and Jira users:

• Seamless data integrations between BMC Helix and Jira
  
• Out-of-the-box BMC Helix / Jira integration templates you can set up, customize and deploy in minutes
  
• Conditional field mapping and global schema for automated relations between data from all sources
  
• Flexible, fully automated workflows, featuring chained and dependent actions
  
• Advanced retry mechanism with a user-configurable logic
  
•  100% secure integrations of BMC Helix, Jira, and your whole software ecosystem