Synchronizing Salesforce users with BMC Helix ITSM people records by using MuleSoft Anypoint Platform

Integration Template

Version 22.1 and later

Updated: Aug-5-2022

Release Notes

An integration template to automatically create or update a BMC Helix ITSM People record when a new user record is created or an existing record is updated in Salesforce.

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Key Features

  • Create a new people record in BMC Helix ITSM from a new user record in Salesforce

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

Salesforce Summer '20 and later

BMC Helix ITSM 20.08 and later