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Integration Template

Version 21.02.02

Updated: Jan-5-2021

Release Notes

Post BMC Helix ITSM incidents to Microsoft Teams

Automatically generate messages in Microsoft Teams to alert IT when an incident is created or updated in BMC Helix ITSM. Users can set customizable triggers that post messages to the target Microsoft Teams channel when an incident is created or updated, an attachment is added, or a status is changed. Comments posted in Microsoft Teams are added to incident work notes. The status of an incident can be updated through Microsoft Teams. Access can be restricted based on user roles.

Requires BMC Helix iPaaS powered by Jitterbit subscription, create/edit incident rights in BMC Helix ITSM, and access to the target Microsoft Teams channel.

Key Features

  • Auto-create a message in Microsoft Teams when an incident is created in BMC Helix ITSM. A link to the incident is included in the post
  • Auto-create a message in Microsoft Teams when the incident is updated, an attachment is added or the status changes
  • Auto-update incident work notes with comments posted in Microsoft Teams. You can also update the incident status with a Microsoft Teams post
  • Restrict access based on user roles if desired

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM – 18.05 and later

Teams – Office 365