Creating ServiceNow incidents from BMC Helix Operations Management events by using MuleSoft Anypoint platform

Integration Template

Version 21.05 and later

Updated: Jun-23-2021

Release Notes

An integration template to automatically create a ServiceNow incident when an event occurs in BMC Helix Operations Management. The integration template automatically synchronizes the status and comments in the ServiceNow incident with the status and worknotes in the BMC Helix Operations Management event.

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Key Features

  • Create an incident in ServiceNow when an event occurs in BMC Helix Operations Management.
  • Synchronize the status and comments in the ServiceNow incident with the status and worknotes in the BMC Helix Operations Management event.

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix Operations Management 20.08 and later

ServiceNow New York and later