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An integration template to automatically create BMC Helix ITSM incidents from an offence generated in IBM Q-Radar. The template also automatically synchronizes the statuses between BMC Helix ITSM incident and IBM Q radar offence. For effective communication between the user groups working on the integrated applications, the template also enables sharing of work notes between the two applications. Requires a BMC Helix iPaaS subscription, admin access to BMC Helix ITSM, and IBM QRadar.
Key Features
This integration template supports following use cases:
- Create an incident in BMC Helix ITSM when an offense is generated in IBM QRadar
- Close an offense when the corresponding incident is closed
- Share an activity note from an incident to an offense
Licensing Information
Please contact your BMC representative for licensing the solution.
Supporting Documentation
Product Version Requirements/Compatibility
BMC Helix ITSM version 20.08 and later
