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Contact usThis Service provides access to Premier Support coverage for one solution with six month or 12-month duration options. It can be added to any Success Subscription and includes a designated Premier Support Account Manager (PSAM) to provide incident case governance and escalation channels for cases related to one solution.
BMC Helix will perform the following:
Customer may select the offering duration from the table below:
Duration | Success Credits Required |
---|---|
6 months | 20 |
12 months | 39 |
Access to the Premier Support Account Manager is limited to local business hours in the Customer time zone, excluding public holidays.
Customer is responsible for:
Deliverables:
Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria:
Upon reaching the end date of the Duration, BMC Helix will have completed these Services.
Customer must: