BMC Helix Project Assurance Service

What you get:

• 3rd Party Service Partner governance and review of key project documents and processes
• Review of implementation alignment to BMC Helix best practices 
• Review of implementation planning and go-live activities

BMC will perform the following:

• Conduct the analysis of up to two (2) versions of a Project Management Plan and produce a Governance Assurance Report.
• Participate in a dedicated meeting with Customer and third-party service provider to discuss the Project Management Plan Governance Assurance Report and answer questions about it's content.
• Conduct the analysis of up to two (2) versions of the Customer’s requirements and solution design document for one (1) BMC Helix product and produce a Design Assurance Report.
• BMC will review the design document for technical completeness and content relative to the following leading practices aligned to BMC Helix best practices:
  • Scope in terms of organization, processes, use cases, capabilities, requirements, and their relationships to Foundation, application, configuration data
  • Required configurations including their design
  • Integrations including their design
  • Use of core product capabilities
  • Anticipated volumes
  • Required hardware, operating systems, and databases
  • Required infrastructure configuration (e.g., latency, ports)
• Participate in a dedicated meeting with Customer and the third-party service provider to discuss the Design Assurance Report and answer questions regarding its content.
• Conduct analysis of one (1) version of the test strategy. (Max 2 Days)
• Conduct analysis of one (1) version of the go-live plan including readiness to go live and produce a Go-Live Assurance Report. (Max 2 Days)
• BMC Helix will review Customer’s go-live plan for completeness and content relative to the following leading practices:
  • Deployment preparation
  • Foundation and application data load plan
  • Configurations completed
  • Deployment activities
  • Detailed runbook containing activities, known issues, planning, change requests, related documentation, load file references
  • Backup and restore
  • Acceptance criteria
  • Roll back criteria
  • Roll back activities
  • After go-live activities
• Participate in one dedicated meeting with Customer and third-party service provider to discuss the Go-Live Assurance Report and answer questions about its content.
• BMC Helix will produce a BMC Assurance Certificate only if BMC is satisfied with the design principles and best practices recommended for the proposed implementation by the third-party service provider.

Deliverables: Using BMC Helix’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Governance Assurance Report
• Design Assurance Report
• Go-Live Assurance Report
• BMC Helix Assurance Certificate (if criteria are met)

Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager or after six months from the project start, whichever occurs first.

For Offerings w/Delivery Milestones (2+ Milestones):

Project Milestones: The following Milestones are established between the Customer and BMC: 

Milestone 1: Delivery of Governance Assurance Report or three months from project start whichever is earliest. 

Milestone 2: Delivery and Presentation of Design Assurance Report or six months from the project start whichever is earliest.

Pre-requisites:

Customer has obtained the appropriate rights and permissions of the third-party service provider to provide the project management plan, design documentation, test strategy documentation and go-live plan to BMC Helix for review.

Additional information:

• Estimated Duration: 25 Days
• In-scope Product: BMC Helix
• Service Type: Advisory
• Availability: Active
• Success Service Code: HELIX_PRAS_001_ONSHORE
• Date Last Updated: 03/13/2025