BMC Helix Monitoring Starter Service
29 CREDITS
What you get:
BMC will perform the following in one environment:
- Conduct a workshop of up to two days for gathering monitoring requirements
- Configure up to five local users, two groups, and two roles
- Install up to 25 BMC Patrol Agents on servers
- Configure up to 10 deployable monitoring packages on BMC Helix Operations Management
- Configure up to 10 monitoring policies for OS, log files, and processes
- Configure up to 10 alarm policies for threshold management and alert generation
- Configure up to five out-of-the-box BMC Helix dashboards
- Prepare Construction Document
Customer will be responsible for:
- Conducting functional testing
- Providing access and privileges on servers for BMC Patrol Agent deployment
- Providing access and privileges required for OS monitoring
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Construction Document
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- Firewall ports are required from monitoring environment
- Customer to provide a privileged service account for monitoring IT infrastructure
- Minimum version for BMC Patrol Agent is 20.08
Additional information:
- Estimated Duration: 4 weeks
- In-scope Product: BMC Helix Monitor
- Service Type: Deployment
- Availability: Active
- Success Service Code: MONI_STRT_001
- Date Last Updated: 07/12/2021