Speak to a rep about your business needs
See our product support options
General inquiries and locations
Contact usThis service enables AI-driven IT Service Management via the Incident Correlation functionality of BMC Helix ITSM/Insights. This enables you to view emerging issues in real time for a quick response and provides agents to efficiently relate multiple incidents, reducing duplicate work and streamlining analysis.
BMC will perform the following:
BMC will perform the following for one environment:
Customer will be responsible for:
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. From delivery start date, the service must be consumed and completed within 30 days. Consultant days must be booked in no less than 8-hour increments/full days.
Major Incidents - Incidents that cause widespread disruption in a service and potential impact on the business.
Tenant Administrator - This is an administrative role withing the BMC Helix Portal for controlling access to the various integrated product features.