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BMC

BMC Helix ITSM Change Management Starter Service

38 CREDITS

This Service configures the change management process by applying industry standard best practices within BMC Helix ITSM.

What you get:

BMC will perform the following:

  • Conduct workshop to gather and configure BMC Helix ITSM Foundation Data* for change management within a single tenant
  • Configure the change management process based on BMC best practices
  • Demonstrate standard change management use cases
  • Review out-of-the box reports 
  • Configure people data roles and routing
  • Configure up to three approval mappings and up to three change templates
  • Prepare Construction Document
  • Prepare Solution Design Document
  • All configurations will be done in one non-production environment and migrated to the production environment

Customer Responsibilities:

  • Ensuring availability of subject matter experts for workshop with BMC
  • Gathering data from relevant subject matter experts for loading and/or configuring change management specific Foundation Data into the system

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document
  • Solution Design Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

  • This Service requires that BMC Helix ITSM Starter Service has been completed

Additional information:

  • Estimated Duration: 4 Weeks
  • In-scope Product: BMC Helix ITSM
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: ITSM_CHGM_001
  • Date Last Updated: 06/22/2022
*Definitions

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