BMC Helix Digital Workplace Advanced Starter Service

What you get:

BMC will perform the following:

• Configure user roles, banners, catalog sections in DWPA settings
• Using existing Foundation Data*, BMC will configure up to five Simple Services that can be requested by end users from BMC Digital Workplace. One of five Simple Services may include one of the in-scope integrations.
• Assist the customer with configuration of one integration from the following out-of-the box, bi-directional Service Connector* options:
  • Microsoft Active Directory Connector – Create and update users, groups, and computers in Microsoft Active Directory
  • AWS Market Place Connector – Provision Amazon EC2 Cloud instances
  • AWS Service Catalog Connector – Import services from AWS Service Catalog
  • Azure Connector – Provision Azure services
  • Citrix Xen App Connector – Import virtual apps from the Citrix Xen App server
  • Citrix Xen Desktop Connector – Import virtual desktop from the Citrix Xen desktop server
  • Citrix XenMobile Connector – Provision a list of mobile applications available on the Citrix XenMobile server
  • Flexera Connector – Request licenses by querying Flexera database
  • Microsoft Office 365 Connector – Manage users in Microsoft Office 365
• Configure BMC Helix Digital Workplace Advanced in three environments: Dev, QA, and Production

BMC will provide this service with one of the approaches below:

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Customer has an implemented BMC Helix ITSM platform
• Customer has license to BMC Helix Integration Service if using BMC Service Connectors
• Customer has existing Foundation Data loaded
• Customer will be responsible for:
  • Conducting functional testing
  • Providing access to third-party integration servers

Additional information:

• Estimated Duration: 4 weeks
• In-scope Product: BMC Helix Digital Workplace Advanced
• Service Type: Deployment
• Availability: Active
  
• Success Service Code: DWPA_STRT_002, DWPA_STRT_002_ONSHORE
• Date Last Updated: 10/05/2023