BMC Helix Digital Workplace Advanced Starter Service
24+ CREDITS
What you get:
BMC will perform the following:
- Configure user roles, banners, catalog sections in DWPA settings
- Using existing Foundation Data*, BMC will configure up to five Simple Services that can be requested by end users from BMC Digital Workplace. One of five Simple Services may include one of the in-scope integrations.
- Assist the customer with configuration of one integration from the following out-of-the box, bi-directional Service Connector* options:
- Microsoft Active Directory Connector – Create and update users, groups, and computers in Microsoft Active Directory
- AWS Market Place Connector – Provision Amazon EC2 Cloud instances
- AWS Service Catalog Connector – Import services from AWS Service Catalog
- Azure Connector – Provision Azure services
- Citrix Xen App Connector – Import virtual apps from the Citrix Xen App server
- Citrix Xen Desktop Connector – Import virtual desktop from the Citrix Xen desktop server
- Citrix XenMobile Connector – Provision a list of mobile applications available on the Citrix XenMobile server
- Flexera Connector – Request licenses by querying Flexera database
- Microsoft Office 365 Connector – Manage users in Microsoft Office 365
- Configure BMC Helix Digital Workplace Advanced in three environments: Dev, QA, and Production
BMC will provide this service with one of the approaches below:
Delivery Options | Success Credits Required |
---|---|
Standard Delivery*
|
24
|
Country-Specific Staffing*
|
41
|
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Construction Document
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- Customer has an implemented BMC Helix ITSM platform
- Customer has license to BMC Helix Integration Service if using BMC Service Connectors
- Customer has existing Foundation Data loaded
- Customer will be responsible for:
- Conducting functional testing
- Providing access to third-party integration servers
Additional information:
- Estimated Duration: 4 weeks
- In-scope Product: BMC Helix Digital Workplace Advanced
- Service Type: Deployment
- Availability: Active
- Success Service Code: DWPA_STRT_002, DWPA_STRT_002_ONSHORE
- Date Last Updated: 10/05/2023