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Contact usThis Service provides access to a Product Specialist for technical guidance specific to a Customer’s instance. This guidance is focused on a single product with the purpose of mitigating performance risk and accelerating issue resolution.
BMC Helix will perform the following:
Customer may select the offering duration from the table below:
Duration | Success Credits Required |
---|---|
6 months | 25 |
12 months | 49 |
Access to the Product Specialist is limited to local business hours in the Customer time zone, excluding public holidays.
Customer is responsible for:
Deliverables: Using BMC Helix’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: Upon reaching the end date of the Duration, BMC Helix will have completed these Services.
Customer must: