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BMC

BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering - Part 3

BMC Helix Digital Workplace offers two applications, Digital Workplace Client and Digital Workplace Catalog. BMC Digital Workplace Catalog is an enterprise app store solution designed to be the center of your digital workplace. BMC Digital Workplace Catalog integrates with external fulfillment systems through service connectors, custom interfaces to enable communication between the catalog application platform and the different fulfillment systems.

This instructor-led course provides students with the information and hands-on lab exercises they need to perform additional BMC Digital Workplace Catalog configuration, connectors, and service creation.

IMPORTANT: Included in this course is the examination BMC Certified Associate: Helix Digital Workplace Advanced Catalog 20.x Online Exam. Taking the exam and pursuing certification is optional. You will have one attempt to pass the exam. No retakes will be offered. Those who pass will receive the title of BMC Certified Associate: Helix Digital Workplace Advanced Catalog 20.x Online Exam

Major release:

BMC Helix Digital Workplace 20.x

Good for:

Administrators

Course Delivery:

Instructor Led | 24 hours

Course Modules

  • Application Settings, Surveys, Collaborators, and Reports
    • Enable the following settings:
      • Questions to Share Responses Between Multiple Services in The Same Cart
      • Quick Request View for Enhanced Services and Bundles
      • Default Limit for OBO Users in a MultiUser Request Questionnaire
      • Multi-Word Search for Enhanced Catalog Items in BMC Digital Workplace
      • Search for Service Requests by Submitted Responses
    • Allow users to reopen a request
    • Define and Enable Ratings and Collaborators
    • Define and Enable Surveys
    • Define and View Different Reports
  • Workflow Using AD and REST Connectors
    • Describe Service Connectors
    • Configure Active Directory Connector
    • Create Active Directory Connector Workflows
    • Configure REST Connector
    • Create REST Connector Workflows
  • Asset Groups and Service Actions
    • Create and Manage Asset Groups
    • Display Assets on the My Stuff Page
    • Create Service Actions
    • Create Workflow for Service Actions
    • Create Questions for Service Actions
    • Extend the integration between Digital Workplace Catalog and BMC Asset Management to include Service Requests
    • Create Workflow for Fulfillment Request for Assets
  • Importing Services and Categories
    • Services from an External System:
      • Prerequisites and Process for Importing Services
      • Import services from SRM
    • Services for Migration Purpose:
      • Import Services from One Server to Another Server
      • Export Services
      • Import Categorization
  • Troubleshooting
    • View Request Status and Errors on the Digital Workplace Catalog Console
    • Enable Logging in Digital Workplace Catalog
    • Review the Digital Workplace Catalog Logs in Text Editor
    • Monitor the Service Request Interaction in Real Time
    • Investigate Issues with the Integration Script
  • Workflow Using Remedy Connector – Advanced Use Case
    • Define an Advanced Remedy Connector Workflow with Request Fulfillment Using Multiple ITSM Records
    • Define an Advanced Service Action With:
      • Workflow for Request Fulfillment
      • Elements to Update the Incident with Values
    • Stop and Start Digital Workplace Catalog Server