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BMC FootPrints Service Core 20.x: Fundamentals Administering
This 5-day instructor-led training provides the knowledge and critical skills necessary to administer BMC FootPrints Service Core, with a major focus placed on installation, preferences, configuration options, reporting, address book management, knowledge base, and self-service.
This course is followed by the BMC Certified Associate: FootPrints Service Core 20.x for Administrators Online Exam.
Major release:
Footprints Service Desk 20.x
Good for:
Architects, Administrators
Course Delivery:
Instructor-Led Training (ILT) | 40 hours
Course Modules
FootPrints Service Core Overview
Planning for Your Installation
System Configuration
Administration Basics
Address Books
Workspaces
Surveys
Knowledge Base
Service Portfolios
Service Analytics (Reporting)
Integration
Troubleshooting and Help
Course Modules
FootPrints Service Core Overview
Planning for Your Installation
System Configuration
Administration Basics
Address Books
Workspaces
Surveys
Knowledge Base
Service Portfolios
Service Analytics (Reporting)
Integration
Troubleshooting and Help
