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BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering (ASP)
This two-day course focuses on the responsibilities of administrators. The course introduces the learners to the key features and functionality of the BMC Helix ITSM - Smart Reporting application. Also, the learners will gain hands-on experience in the various administrative tasks related to the application.
This course is applicable primarily to the administrators who are responsible for onboarding, offboarding and configuring BMC Helix ITSM - Smart Reporting. The learners will be guided on how to manage content, work with views, optimize product performance, troubleshoot, and other administering tasks.
Note: It is suggested that learners have a basic understanding of their:
» Data sources (typically the application that you work with) and its corresponding structure
» Reporting needs and ability to translate that into relevant input to create reports
Major release:
BMC Helix ITSM 19.x
Good for:
Administrators
Course Delivery:
Assisted Self Paced (ASP) | 16 hours
Course Modules
Introduction to BMC Remedy Smart Reporting
BMC Remedy Smart Reporting Onboarding
Creating Content
Configuring BMC Remedy Smart Reporting
BMC Remedy Smart Reporting Administration Console
Additional Administrative Tasks
Course Modules
Introduction to BMC Remedy Smart Reporting
BMC Remedy Smart Reporting Onboarding
Creating Content
Configuring BMC Remedy Smart Reporting
BMC Remedy Smart Reporting Administration Console
Additional Administrative Tasks
