icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

BMC Helix ITSM - Knowledge Management 19.x: Administering Fundamentals

BMC Knowledge Management provides advanced knowledge management for extending the effectiveness and value of BMC Helix ITSM applications.

In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using Knowledge Management.

Major release:

BMC Helix Knowledge Management 19.x

Good for:

Administrators

Course Delivery:

Instructor-Led Training (ILT) | 16 hours

Course Modules

  • User Experience
    • Creating Knowledge
    • Creating a Knowledge Article in Smart IT
    • Finding Knowledge
  • Configurations
    • Assignments and Approvals
    • Application Configurations
    • Full Text Searches
    • Notifications and Archiving