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BMC

BMC Helix ITSM: Enterprise Education Subscription

BMC Helix ITSM is a powerful service management platform that improves IT service delivery. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort. Modern, mobile interfaces, built-in templates and guides, and instant, actionable insights help you work smarter and faster.

BMC Helix Configuration Management Database (CMDB) helps you to consolidate different sources of data into an enterprise-wide view, showing the components physical and logical relationships but also their relationships to business services.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix ITSM as well as detailing the use and administration of the solution .

IMPORTANT: Self-Paced Training (SPT) courses contained in this subscription is comprised of a course instructor video that includes a demonstration of recorded lab exercises.

Major release:

BMC Helix ITSM 19.x, 20.x, 21.x

Good for:

Administrators, Consultant, Users

Course Delivery:

Self Paced,Instructor Led | 254 hours

Learner Objectives

  • Review installation requirements
  • Understand the Access Control Model
  • Review Full Text Search capabilities
  • Explain configuring and monitoring options
  • Describe logging options
  • Utilize the right troubleshooting method
  • Explain CMDB Consumers’ requirements to Configuration Managers
  • Understand how IT Service Management (ITSM) consumes CMDB data
  • Describe the Common Data Model
  • Describe best practices for importing, normalizing, and reconciling data
  • Describe ITSM application usage processes and roles
  • Identify ITSM architecture components
  • Create and configure companies, organizations, support groups, people records and locations
  • Introduce BMC Remedy Smart Reporting and list its associated roles
  • Create and work with reports, storyboards, and dashboard tabs
  • Deploy and install BMC Remedy Smart Reporting
  • Explain function, features, benefits, vital knowledge management concepts like architecture, key components, knowledge base and KCS framework
  • Understand the Digital Workplace Basic and Advanced features
  • Explain how to raise a service request for themselves and a request on behalf of someone else, view notifications, approve/reject a request
  • Understand the concept of dashboards and various functional areas of the BMC Helix Dashboards
  • Explain the enhancements to the concepts that will build the foundation necessary to administer applications in Remedy AR System

Subscription Courses

Offerings

  • WBT Course 1: BMC Helix ITSM 19.x: Fundamentals Administering - Part 1
  • WBT Course 2: BMC Helix ITSM - Asset Management 20.x: Fundamentals Using
  • WBT Course 3: BMC Helix ITSM - Change Management 20.x: Fundamentals Using
  • WBT Course 4: BMC Helix ITSM - Incident Management 20.x: Fundamentals Using
  • WBT Course 5: BMC Helix ITSM - Problem Management 20.x: Fundamentals Using
  • WBT Course 6: BMC Helix ITSM - Knowledge Management 19.x: Fundamentals Using
  • WBT Course 7: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using
  • WBT Course 8: BMC Helix ITSM - Smart IT 21.x: Fundamentals Using
  • WBT Course 9: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Change Management
  • WBT Course 10: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Asset Management
  • WBT Course 11: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Problem Management
  • WBT Course 12: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Incident Management
  • WBT Course 13: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Release Management
  • WBT Course 14: BMC Helix ITSM - Smart IT 20.x: Fundamentals of Using Knowledge Management
  • WBT Course 15: BMC Helix ITSM - Smart IT 20.x: Fundamentals of Knowledge Management
  • WBT Course 16: BMC Helix Digital Workplace 20.x: Fundamentals Using
  • WBT Course 17: BMC Helix Digital Workplace 21.x: Fundamentals Using
  • WBT Course 18: BMC Helix CMDB 20.x: Fundamentals Administering - Part 1
  • WBT Course 19: BMC Helix CMDB 19.x: Fundamentals Administering - Part 1
  • WBT Course 20: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Using
  • WBT Course 21: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Using
  • WBT Course 22: BMC Helix Dashboards 21.x: Fundamentals Using
  • WBT Course 23: BMC Helix Dashboards: Overview
  • WBT Course 24: BMC Atrium Service Level Management 8.1: Basic
  • SPT Course 1: BMC Helix ITSM 19.x: Fundamentals Administering - Part 2
  • SPT Course 2: BMC Helix ITSM - Smart IT 20.x: Fundamentals Administering
  • SPT Course 3: BMC Helix ITSM - Smart IT 19.x: Fundamentals Administering
  • SPT Course 4: BMC Helix CMDB 19.x: Fundamentals Administering - Part 2
  • SPT Course 5: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering
  • SPT Course 6: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Administering
  • SPT Course 7: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Report Designing
  • Certification 1: BMC Certified Associate: Helix ITSM 20.x for Administrators Online Exam
  • Certification 2: BMC Certified Associate: Helix ITSM 19.x Online Exam
  • Certification 3: BMC Certified Associate: Helix ITSM - Smart IT 20.x Online Exam
  • Certification 4: BMC Certified Associate: Helix CMDB 20.x for Administrators Online Exam
  • Certification 5: BMC Certified Associate: Helix CMDB 19.x Online Exam
  • Certification 6: BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Online Exam
  • Certification 7: BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Designing Online Exam
  • Certification 8: BMC Certified Associate: Helix ITSM - Smart Reporting 20.x for Administrators Online Exam