BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering
BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.
This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Advanced license.
Note: The BMC Digital Workplace Catalog concepts applicable for the Advanced product license are covered in the following courses:
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 1 (WBT)
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 2
- BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 3
Major release:
BMC Helix Digital Workplace 20.x
Recommended Prerequisites:
Good for:
Administrators
Course Delivery:
Instructor-Led Training (ILT) | 16 hours
Course Modules
-
BMC Digital Workplace Architecture and Integrations
- Describe various BMC Digital Workplace deployment scenarios and related architecture
- Understand the integration of BMC Digital Workplace with some BMC applications
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Configuring BMC Digital Workplace
- Verify and enable google map licenses
- Configure multitenancy
- Managing BMC Digital Workplace Subtenants as Super Administrator
- Updating Attachment Settings for Service Requests
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Configuring Locations, Assets, Services, and Calendar
- Set up locations
- Add assets and create actions
- Add multiple assets:
- By importing CSV files
- By importing assets from BMC CMDB
- Add services and create actions
- Set up Help Desk calendars
-
Rebranding BMC Digital Workplace
- Rebrand the BMC Digital Workplace Console using the Rebranding tool:
- Master Tenant
- Subtenant
- Create a custom page
- Rebrand the BMC Digital Workplace Console using the Rebranding tool:
-
Health Check Utility and Diagnostic Utility
- Run the Health Check Utility
- Run the Diagnostic Utility
- Perform some general troubleshooting tasks
- View BMC Digital Workplace Active User list for a Multi-tenant environment