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BMC

BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering (ASP)

BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.

This course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Advanced license.

Note: The BMC Digital Workplace Catalog concepts applicable for the Advanced product license are covered in the following courses:

  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 1
  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 2
  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 3

Major release:

BMC Helix Digital Workplace 20.x

Good for:

Administrators

Course Delivery:

Assisted Self-Paced | 16 hours

Course Modules

  • Configuring BMC Digital Workplace
    • Verify and enable google map licenses
    • Configure multitenancy
    • Managing BMC Digital Workplace Subtenants as Super Administrator
    • Updating Attachment Settings for Service Requests