BMC Helix Digital Workplace 22.x: Fundamentals Configuring Service Catalog and Workflows - Part 2
BMC Helix Digital Workplace is a solution that helps make it easier and faster for employees to find the information they need so that they can focus on more strategic work. Its intelligent, omni-channel, multi-lingual conversational experience results in an effective consumption of self-service when it is most needed. Access the Catalog console to configure the service catalog for designing the services and workflows, building reusable questionnaires, managing BMC Helix Digital Workplace user roles, creating promotional banners, configuring connectors, and defining entitlements. This course combines classroom instruction with laboratory exercises to guide students through the concepts of the Catalog console of BMC Helix Digital Workplace. Students will develop skills in catalog configurations.
Major release:
BMC Helix Digital Workplace 22.x
Good for:
Administrators
Course Delivery:
Instructor-Led Training (ILT) | 24 hours
Course Modules
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Module 1: Getting Started with BMC Helix Digital Workplace Catalog
- Introduction to Helix Digital Workplace Catalog
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Module 2: Creating Workflows and Services
- Designing Workflow
- Creating Services
- Managing Questions
- Troubleshooting
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Module 3: Managing Services
- Understanding Virtual Marketplace Entitlements
- Creating Categories and Service Templates
- Managing Subcatalogs
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Module 4: Managing Workflow
- Configuring Shared Workflow
- Copying Workflow for a New Service
- Understanding External Link Fulfillment
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Module 5: Exploring Service Options
- Setting SLA, Cost, and Quantity for Service Versions
- Reopening Requests
- Making a Service Unrequestable and Unpublishing
- Enabling the Quick Request Option
- Integrating with CMDB
- Understanding Revision History
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Module 6: Configuring BMC Helix Innovation Studio, AD, and REST Connectors
- Understanding the Innovation Studio Connector
- Understanding the Active Directory Connector
- Understanding the REST Connector
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Module 7: Configuring Catalog Surveys
- Configuring Catalog Surveys
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Module 8: Creating Multiple Fulfillment Ticket Workflow
- Configuring Workflow with Multiple Fulfillment Tickets in Parallel
- Managing Palette Favorites
- Configuring Workflow with Multiple Fulfillment Tickets in Sequence
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Module 9: Managing Approvals
- Calling AR Approval Processes
- Adding Approval to Workflow
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Module 10: Exporting and Importing Services
- Exporting and Importing Services
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Module 11: Configuring Banners
- Configuring Promotional Banners