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BMC Helix Digital Workplace 22.x: Fundamentals Administering for Basic License (ASP)
BMC Helix Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. This course introduces the users to the key features, sets end-user functions, customizes the UI, enables self-service, configures product functionalities, and approves the application’s basic license. For users who have upgraded from the 19.x version, this course introduces an improved deployment architecture with BMC Helix Innovation Suite and the mobile application for Android and Apple iOS.
Administrators can now configure any supported device for self-service, enter trouble tickets, enhance ticket fulfillment for user display, and contact IT. Through its integration with BMC Helix ITSM: Smart IT, it also provides an intuitive experience with Catalog, business approvals, notifications, knowledge articles, and the search function.
Major release:
BMC Helix Digital Workplace 22.x
Good for:
Administrators
Course Delivery:
Assisted Self Paced (ASP) | 24 hours
Course Modules
Module 1: Getting Started with BMC Helix Digital Workplace
Module 2: Granting Access to BMC Helix Digital Workplace
Module 3: Configuring the User Interface
Module 4: Managing End-User Features
Module 5: Enabling Self Help Resources
Module 6: Notifications and Broadcast Messages
Module 7: Configuring Approvals for Business Approvers
Module 8: Reporting and Troubleshooting
Course Modules
Module 1: Getting Started with BMC Helix Digital Workplace
Module 2: Granting Access to BMC Helix Digital Workplace
Module 3: Configuring the User Interface
Module 4: Managing End-User Features
Module 5: Enabling Self Help Resources
Module 6: Notifications and Broadcast Messages
Module 7: Configuring Approvals for Business Approvers
Module 8: Reporting and Troubleshooting
