Speak to a rep about your business needs
See our product support options
General inquiries and locations
Contact usBMC HelixGPT is a Generative Artificial Intelligence (AI) capability within BMC Helix Service Management and BMC Helix IT Operations Management, helping in quicker problem resolution, better collaboration, and increased productivity.
BMC HelixGPT provides faster data analysis, content generation, process optimization, and conversational question and answers for incident and problem management. The generative AI-powered ServiceOps provides real-time recommendations based on past and current information that help administrators in decision-making.
Companies deploying and using BMC HelixGPT realize full value only when their solution is effectively operated, configured and administrated. To ensure deployments and operations are performed to best practice standards, BMC Software maintains a technical certification program.
The Certified Associate for BMC HelixGPT Certification Exam will validate the technical competencies needed to successfully operate, configure, and administer out-of-the-box (OOTB) baseline functionality for BMC HelixGPT.
BMC Helix ITSM 25.x
Administrators, Consultant
Online Exam | 2 hours
Step 1. Take the recommended courses for the Certified Associate learning path. Purchase the required exam (attempts)
Step 2. Study and prepare for the exam. BMC recommends 6 weeks and also a minimum of 3 months experience with the product before taking the exam.
Step 3. Take and pass the exam.
Step 4. If you have failed the exam, purchase another exam attempt, and start at step 2.