BMC AR System 23.x: Fundamentals Administering - Part 1 (WBT)
BMC Action Request (AR) System provides the foundation for BMC Helix ITSM. It enables you to automate business processes without learning a programming language or using complex development tools. In this course, you learn how to administer AR System 23.x. You will understand the tasks of an AR System administrator, from managing user access to maintaining an application. In this interactive Web Based Training (WBT) course, participants learn concepts that will build the foundation necessary to administer applications in AR System. This course introduces AR System architecture, concepts and functions. Participants learn how to navigate Mid-Tier and BMC Remedy Developer Studio in order to perform various tasks and how to apply these concepts in their own environments.
Major release:
BMC Helix ITSM 23.x
Good for:
Administrators, Developers
Course Delivery:
Web Based Training (WBT) | 2 hours
Course Modules
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Module 1: Fundamentals of BMC Helix Innovation Suite and AR System
- Understanding the Fundamentals of BMC Helix Innovation Suite
- AR System Overview
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Module 2: Fundamentals of Administering
- Navigating in AR System
- AR System Server Group Overview
- Integrating with BMC Helix Innovation Suite
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Module 3: Licensing in AR System
- Licensing Overview
- Managing Licenses
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Module 4: Application Components Overview
- BMC Remedy Developer Studio Overview
- Forms and Fields Overview
- Workflow Overview
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Module 5: Access Control
- Access control Overview
- Users, Groups, and Roles Overview