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Telefónica Global Technology’s digital transformation increases efficiency while slashing costs


saved annually

86 servers



incident/change processes

Business Challenge

With over 329 million customers worldwide, Telefónica is one of the largest telecommunications companies in the world. To meet changing customer expectations and generate new revenues, the company is going digital. Telefónica Global Technology (TGT), the global IT operations and management division for the company’s operations in Argentina and other countries, is driving the digital transformation with efforts such as automating discovery and dependency mapping to gain in-depth visibility into the mid-range computing environment that runs core business systems.

BMC Solution

BMC Helix Discovery captures IT asset data and stores it in the BMC Helix CMDB (Configuration Management Database), where it is available for Remedy Service Management to support reporting as well as incident, problem, and change management.

Business Impact

BMC Helix Discovery provides robust data to enhance decision making related to technology refreshes, consolidation, virtualization, asset lifecycle management, and capacity planning.

  • Improved software asset management helped the staff identify and retire unused software, saving $75,000 annually.
  • Visibility into the infrastructure helped eliminate 86 servers, saving $7,900 each year for every 10 servers eliminated and reducing annual energy costs by $40,000.
  • Automated discovery populates the CMDB, providing reliable, complete data to speed incident resolution and streamline change management processes.

“[Discovery] gives us an accurate picture of our assets so we can identify cost reduction opportunities and confirm that what the outsourcing provider charges us reflects the number of assets that make up our computing environment.”

— Fernando Zangari, Senior Manager, Telefonica

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