Applus is a worldwide leader in the testing, inspection, and certification sector, partnering with its customers to enhance the quality and safety of their clients’ assets and infrastructure while safeguarding their operations and improving their environmental performance.
Applus offers its customers a complete portfolio of solutions that address a range of needs—from asset integrity management to statutory compliance-based inspections—as well as technological development, digitalization, and innovation. Applus also stays current with regulatory requirements across industries to best serve its customers.
Video: Applus+ Digitizes Global Finance Shared Services with BMC Helix (2:28)
Applus recognized that IT operators and service managers in its Global Finance Shared Services department had a fragmented view of their environment, with variable analytics and different approaches to, and processes and tools for, identifying and resolving problems. Applus needed a comprehensive, holistic solution across teams to solve for the time and resources being wasted due to the lack of a single view of all its critical data and information.
To successfully offer consistent, reliable services to its various customers across industries, Applus realized it must become more agile and integrate teams by using a single platform to collect insightful data, manage change, embrace automation, and digitally transform its outdated processes. To accomplish its goals, Applus invested in BMC Helix Business Workflows.
BMC Helix Business Workflows is a modern case management solution built for service delivery owners, empowering technology leaders to transform the way they manage, automate, and scale business services to better service customers. The BMC solution includes:
BMC Helix Business Workflows empowers the Applus Global Finance Shared Services group—a decentralized organization servicing internal customers in more than 65 countries—by providing a centrally managed, standardized platform to:
Applus is interested in exploring further integration of service management and operations management across its entire organization with a potential investment in BMC Helix ITSM.
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