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Service Orchestration Solutions for Telecommunications
Launch services faster, protect revenue, and meet SLAs across every workflow.
Telecom workflows span dozens of systems and need to execute accurately, every time. Control-M orchestrates them end-to-end.
3 of the 4 largest telecom providers run on BMC
What some of our BMC telecom customers have achieved:
10x faster
supporting customer SLAs
53% faster
issue detection and MTTR
42% less
manual pipeline management
Faster Time-to-Revenue
Services don't generate revenue until they're live. Control-M helps turn network and IT investments into revenue faster.
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End-to-end orchestration of order-to-activate and order-to-cash workflows
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Automated provisioning workflows coordinated across OSS, BSS, network, and cloud systems
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Faster launch of 5G, enterprise, and digital services without manual handoffs
Revenue and SLA Assurance
Speed without accuracy leads to billing errors, SLA breaches, and compliance risk. Control-M provides end-to-end orchestration of order-to-activate and order-to-cash workflows across OSS and BSS systems.
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SLA-driven workflows with predictive monitoring and alerts
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Built-in dependency management to prevent downstream failures
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Full audit trails for billing, reporting, and compliance
End-to-End Service Visibility
Disconnected tools make service issues difficult to find. Control-M provides a single, process-centric view of service health for cross-domain assurance.
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Real-time visibility into business and service fulfillment workflows
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Proactive identification of SLA risks and bottlenecks
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Faster root-cause analysis across complex, cross-domain workflows
Reduced Operational Complexity
Telecom environments are hybrid and fragmented. Control-M simplifies operations without forcing rip-and-replace transformations.
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Single orchestration layer across OSS, BSS, network, data, and cloud
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Integration of legacy platforms with modern cloud-native services
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Standardized, governed workflows across teams and regions
Better Customer Experience, By Design
Customer experience improves when services work reliably behind the scenes. Control-M fixes the operational causes of poor CX, not just the symptoms.
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Consistent fulfillment and on-time service delivery
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Fewer service disruptions and missed commitments
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Faster issue resolution through early detection
A few of the operations we modernize:
Customer Billing
Orchestrate billing across multiple systems, ensure accurate reporting, and meet SLAs every cycle.
SIM Registration
Automate registration workflows for compliance, fewer errors, and faster activation.
Provisioning
Automate customer setup across OSS/BSS systems to get services live faster.
Number Portability
Orchestrate data handoffs between carriers with automated workflows for seamless transitions.
Fraud Detection
Orchestrate data ingestion, ML model execution, alerting, and response workflows.
Revenue Assurance
Run reconciliation and audit processes automatically to catch discrepancies and protect revenue.
Device Fraud
Automate investigation, validation, escalation, and remediation workflows for fraud incidents.
Order to Cash
Automate the full O2C process from order receipt through billing and payment collection.
CDR Remediation
Collect, validate, and distribute call detail records accurately and on time.
5G Slicing
Orchestrate request validation, service activation, and billing enablement workflows.
Regulatory Reporting
Automate timely reports covering service quality, network performance, and compliance.
IoT Aggregation
Automate data collection, validation, and centralized analysis for seamless IoT operations.
Vivek Katakam
Data Solution Engineering Specialist | Telstra
TrustRadius Buyer's Choice
Control-M, BMC AMI DevX, and BMC AMI Ops earned 2026 Buyer's Choice status — recognized by the people who use them.
Gartner Magic Quadrant Leader
BMC is named a Leader in the 2025 Magic Quadrant for Service Orchestration and Automation Platforms.
Gartner Customers' Choice
BMC is recognized as a Customers' Choice in the 2025 Gartner Peer Insights Voice of the Customer report.
A proven strategic partnership
Trusted by telecom providers worldwide to orchestrate the workflows that keep networks running.
Built for resilience
Handles high-volume, mission-critical operations across OSS and BSS with the reliability telecom demands.
End-to-end orchestration
Connects provisioning, billing, customer management, and more across the entire value chain.
FAQs
What can Control-M automate for telecom?
Where does Control-M fit in the telecom value chain?
How does Control-M support 5G, IoT, and big data?
How does Control-M improve network operations?
How does Control-M support AI/ML in telecom?
How does Control-M handle regulatory compliance?
How does Control-M support cloud and DevOps?
FAQs
What can Control-M automate for telecom?
Where does Control-M fit in the telecom value chain?
How does Control-M support 5G, IoT, and big data?
How does Control-M improve network operations?
How does Control-M support AI/ML in telecom?
How does Control-M handle regulatory compliance?
How does Control-M support cloud and DevOps?