BMC Helix On-Premise Solution Assessment Service

What you get:

BMC Helix will perform the following for one BMC Helix production solution: 

• Conduct a review of Customer’s production environment architecture
• Provide recommendations for hardware and software configurations
• Review technical components
• Review components for security configuration
• Review configuration files and provide best practices recommendations
• Review error logs for important messages
• Assist in reviewing database configuration and provide best practices recommendations, if required. 
• Assist in reviewing network configurations for the in-scope BMC Helix product. 
• Document investigation findings and recommendations in Solution Assessment Summary.

Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Assessment Summary

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

• Customer has identified one BMC Helix on-premise solution in their Production environment for this Service
  

Additional Resources:

• Estimated Duration: 7 days
• In-scope Product(s): 
  • BMC Helix Business Workflows
  • BMC Helix Capacity Optimization
  • BMC Helix Chatbot
  • BMC Helix Client Management
  • BMC Helix Digital Workplace
  • BMC Helix Discovery
  • BMC Helix ITSM
  • BMC Helix Operations Management
  • BMC Helix Continuous Optimization
  • BMC Helix Knowledge Management by ComAround
  • BMC Helix Monitor
  • BMC Helix Optimize
  • BMC Helix Platform
  • BMC Helix Remediate
  • BMC Helix Automation Console
  • Remedy (On Prem)
• Service Type: Advisory & Planning
• Availability: Active
• Success Service Code: 
  • HELX_SOAS_001
• Date Last Updated : 8/22/2025