Enhanced Support Services

Get access to a highly skilled team who focuses on both your business and IT strategies. We offer two configurations of Premier Support services: Premier Support Advanced and Premier Support Managed.

Premier Support Advanced provides value-added services tailored to meet the unique needs of customers and includes:

• Designated Premier Support team
• Enhanced service level agreements
• Expedited access within BMC technical community
• Proactive guidance and planning
• Configuration, performance, and change advice

Premier Support Managed is a more basic offering for customers that still need a preventative maintenance solution. It provides your team with a BMC Premier Support Account Manager and offers a subset of the overall Premier services while still focusing on proactively driving successful business outcomes.

Get access to a highly skilled team who focuses on helping customers maximize the value they receive from BMC Helix. We offer two configurations of BMC Helix Premier Success: BMC Helix Premier Enterprise Success and BMC Helix Premier Success.

BMC Helix Premier Enterprise Success is our most comprehensive offering for BMC SaaS offerings and provides value-added services including:

• Designated Premier Support team
• Onboarding, adoption, and enablement assistance to the SaaS solution
• Enhanced service level agreements
• Quarterly proactive configuration health scan and strategic reviews
• Weekly governance calls and monthly custom reports

BMC Helix Premier Success is a more basic offering for BMC SaaS customers that still need a proactive support solution. It provides a BMC Premier Business Relationship Manager and Premier Support Account Manager. This offering is a subset of the overall BMC Helix Premier Enterprise Success services while still focusing on proactively driving successful business outcomes.