Enhanced Support designed to mitigate risk

Get access to a highly skilled team who focuses on both your business and IT strategies. We offer two configurations of Premier Support services: Premier Support Advanced and Premier Support Managed.
Premier Support Advanced provides value-added services tailored to meet the unique needs of customers and includes:
- Designated Premier Support team
- Enhanced service level agreements
- Expedited access within BMC technical community
- Proactive guidance and planning
- Configuration, performance, and change advice
Premier Support Managed is a more basic offering for customers that still need a preventative maintenance solution. It provides your team with a BMC Premier Support Account Manager and offers a subset of the overall Premier services while still focusing on proactively driving successful business outcomes.
Premier Support Overview