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Case Study: How Electrolux Transformed Customer Support“Appliance Leader Electrolux Delivers Outstanding Customer Experiences by Automating Knowledge Management”

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Case study: How Electrolux transformed customer support

Explore automated knowledge management at a global appliance leader

A leading appliance maker for over 100 years, Electrolux now sets a new standard for customer journey excellence thanks to its customized self-service knowledge base. Learn how Electrolux achieved dramatic reductions in the time and money required to create and publish articles for users and employees around the world—with results including:

  • 3x improvement in Net Promoter Score (NPS)
  • 10,000% higher self-service article usage
  • A rapid drop in service call rates as customers solved their own issues

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