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Explore knowledge management success in the real world

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Case study: “The Customer Care Center at Volvo Car Sweden”

Get insight into tools and best practices for better customer care

Customer care reps at Volvo Car Sweden can access the information their jobs depend on quickly and easily thanks to the company’s state-of-the-art knowledge management system. In this detailed customer story, you’ll learn how the company planned and implemented the system—and what their experience can mean for your business. Topics include:

  • Empowering reps with digital tools and workflows to speed access to knowledge
  • Keys to avoiding common knowledge management pitfalls
  • Transforming organizational culture and behavior to ensure enduring customer focus