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BMC Helix Monitor is an AI-enabled SaaS solution that combines advanced monitoring and event management with a containerized microservices architecture. It improves service availability and performance while supporting the agility and speed required by digital organizations.

Predictive IT with AIOps and machine learning: Intelligent monitoring, event, and business service management

  • Advanced intelligence and analytics to detect trends, patterns, and anomalies
  • Predictive alerting to send warnings before baselines are breached
  • Containerized microservices architecture for elastic scalability and high availability
  • Event clustering, either open or grouped, of “like” events to identify potential issues/failures
  • Intelligent log analytics with dashboard visualizations for monitoring and management insights

Predict and proactively address problems for increased performance and availability

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Manage availability and performance across complex environments

Behavioral monitoring for proactive problem identification

Behavioral monitoring for proactive problem identification
  • Intelligent anomaly detection (univariate or multivariate) triggers events and notifications based on one or more metrics behaving abnormally
  • Proactive notification of issues enables corrective action before service impact
  • Log, event, and distributed tracing in a central, easy-to-use console
  • Network event monitoring using Entuity

Analyze and manage events for follow-up corrective action

Analyze and manage events for follow-up corrective action
  • Easily create and edit customized policies to control and manage events, reduce unnecessary event noise, and take corrective action
  • Ingest external events by leveraging open RestAPIs to import data from third-party monitoring solutions
  • Consolidate internal and external events and metrics into a single view, providing the breadth and depth of visibility needed to analyze large groups of events and speed root cause determination
  • Use machine learning to find outliers and hard-to-detect problems to proactively identify events, avoid downtime, and speed MTTR

Persona-based dashboards for rich visualizations

Persona-based dashboards for rich visualizations
  • Transform data into actionable information using BMC Helix Dashboards
  • Enable visualization of events and metrics using advanced analytics
  • Transform data queries into easy-to-understand graphs and visualizations using custom or out-of-the-box display formats
  • Provide cross-launch drill-down capabilities
  • Allow multi-tenancy with full, role-based access control
  • Use out-of-the-box panel plug-ins for new and expanded data visualizations


Getting started with BMC Helix Monitor is easy