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数字化工作场所可将员工、流程、技术和企业有机结合,打造更高的系统灵活性、工作效率和员工敬业度。 在这里,员工能够享受到以客户为中心的种种体验,同时可以一站式购买所需的技术工具,轻松完成相关工作。



  • 消费化的IT 工具:员工希望在工作中使用与生活完全相同的工具
  • 加速数字创新:企业必须不断探索新方法,提高员工的工作效率并加快产品和服务上市速度
  • 灵活的办公方式:企业可以根据需要提供不同的 IT 环境,支持员工随时随地随心工作,从而提升员工的敬业度

Know the facts to make the right choice

Vendors' Product Scores for the Basic Digital Workplace ITSSM Use Case
Vendors' Product Scores for the Advanced Digital Workplace ITSSM Use Case
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

What benefits emerge in the digital workplace?

Digital Workplace Employee Engagement

Deeper employee engagement

When employees can effortlessly get what they need to do their work it encourages them to build a closer relationship with the organization. They want to share their experiences, tips and tricks, ratings and reviews. Workplace flexibility gives employees a greater say in how their digital workplace operates.

Worker productivity in the digital workplace

Higher worker productivity

With access to a corporate app store, where peer-assisted selection quickly guides them to optimal products and services, workers waste 50% less time on IT-related issues. Context-aware services, which know your role, location, and preferences, let employees find answers and request services with a few clicks or a simple post.

digital business agility

Greater business agility

Liberated from legacy practices such as filling out long request forms or sifting through esoteric service catalogs to find help, employees can focus on new market opportunities and changing customer demands. Driven by crowd-sourced decision making and peer-assisted networking, innovation can spread like wildfire.