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Transform business services with ESM “Mainstream ESM Transforms Business Services”

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Forrester report Transform Business Services with ESM

Expand enterprise service management for knowledge workers

Modern organizations are finally unlocking the full potential of enterprise service management (ESM) to automate underserved areas and improve employee experience. In this report, Forrester examines current trends and strategies for adopting ESM in lines of business. Learn how you can:

  • Improve employee productivity while optimizing resource access and utilization
  • Apply ESM to use cases from DevOps lifecycle management to HR onboarding
  • Integrate and consolidate shared enterprise services tools and workflows

Deliver customer-obsessed enterprise services that work for your lines of business. Read the report now.

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