Service Request Management 8.1: Using (WBT)
The BMC Service Request Management 8.1: Using course provides BMC Service Request Management (SRM) users, service request coordinators, business managers, and approvers with the concepts to incorporate best practices when using the BMC SRM solution. The course covers features and functionality of BMC SRM.
In this course, participants will learn about various functional areas of the Request Entry Console. They will also learn how to create, manage, and fulfill service requests. In addition, they will get familiar with the basics of Service Request Coordinator Console and the Business Manager Console.
Major release:
BMC Helix ITSM 8.x
Good for:
IT Managers, Users
Course Delivery:
Self Paced | 2.00 hours
Course Modules
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Introduction to the Request Entry Console
- Accessing the Request Entry Console
- Navigating the Request Entry Console
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Navigating the Request Entry Console
- Creating Service Requests
- Using the Product Ordering Feature
- Viewing and Managing Requests
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Approving and Fulfilling Requests
- Approving Service Requests
- Fulfilling Service Requests
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Service Request Coordinator Console
- Service Request Coordinator Console: Overview
- Business Manager Console: Overview