Remedy Incident Management 9.0: Overview (WBT)
The BMC Remedy Incident Management 9.0: Overview course provides you with the basic understanding of the Incident Management process. In addition, it gives you a glimpse of how Incident Management forms a part of the complete IT Service Management Suite. It also familiarizes you with the different consoles that are used in the Incident Management processes.
Major release:
BMC Helix ITSM 9.x
Good for:
Users
Course Delivery:
Self Paced | 0.50 小时
Course Modules
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Introduction to Incident Management
- Components, terminology, and purpose of BMC Remedy IT Service Management Suite
- BMC Remedy ITSM applications
- Incident Management as part of BMC Remedy Service Desk
- Benefits of Incident Management
- Incident Request Lifecycle
- Roles, responsibilities, and permissions related to BMC Remedy Incident Management
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Accessing the Incident Console
- BMC Remedy Action Request System
- Functional elements of IT Home page
- Functional elements of Incident Console
- Other consoles integrated with Incident Management