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BMC Remedy Change Management 9.0: Overview

The BMC Remedy Change Management 9.0: Overview course provides you with the basic understanding of the Change Management process. In addition to this, it gives you a glimpse of how Change Management forms a part of the complete IT Service Management Suite. In addition, it familiarizes you with the different consoles that are used in the Change Management processes.

Major release:

BMC Helix ITSM 9.x

Good for:

Change Managers

Course Delivery:

Self Paced | 0.5 hours

Course Modules

  • Introduction to Change Management
    • Identify the components, terminology, and purpose of BMC Remedy IT Service Management Suite
    • Explore BMC Remedy ITSM applications
    • Identify the benefits of Change Management
    • Describe the Change Management Lifecycle
    • Identify the roles, responsibilities, and permissions related to BMC Remedy Change Management
  • Accessing the Change Console
    • Describe how to log in to the BMC Remedy Action Request System
    • Identify the IT Home page
    • Describe various functional elements of the IT Home page
    • Identify the Change Console
    • Identify the Overview Console