HR Case Management 4.6: Using (WBT)
BMC HR Case Management, built on the Remedy platform, enables HR organizations to reduce costs, improve productivity, and provide a better overall user experience.
This self-paced, online course introduces BMC HR Case Management 4.6 and instructs HR users how to access the Case Console to look at cases, manage, and work on assigned cases.
This self-paced, online course introduces BMC HR Case Management 4.6 and instructs HR users how to access the Case Console to look at cases, manage, and work on assigned cases.
Major release:
4.x
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 1.00 hours
Course Modules
-
BMC HR Case Management
- Introduction to BMC HR Case Management: BMC HR Case Management Overview; Benefits of HRCM; Navigating HRCM
- HRCM Actions: Reviewing the BMC HRCM Actions menu; Adding appointments, reminders, and documents; View my calendar and history
- Managing Cases: Navigating the Cases tab; Creating and modifying cases; Assigning and cloning cases
- Managing Solutions: Defining solutions in HRCM; Creating, modifying, and cloning solutions; Solution Types
- Additional Features: Report Console; People Console; Tasks tab; Messages tab