Improve customer satisfaction 30%
As a Service Desk Manager, you need to deliver fast support to keep users happy and the business running. A modern platform, with built-in ITIL® best practices, automated self-service, and mobile/social capabilities, provides agents full visibility across processes and teams to streamline requests.
- Eliminate up to 50% of inquiries and maximize productivity with comprehensive self-service
- Reduce audit prep time by 96% with out-of-the-box and automated reporting
- Resolve 90% of IT issues on the first call, show key business metrics in real time
- Realize value in 30 days or less with dedicated BMC onboarding