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数字化工作场所应始终围绕解决员工各种需求,让员工自由选择所需技术工具,从而高效完成工作。
Why a people-centric approach is key to going digital
“以人为本”为什么是数字化转型的关键所在

探索如何通过“以人为本”策略打造高效的数字化工作场所

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Know the facts to make the right choice

Vendors' Product Scores for the Basic Digital Workplace ITSSM Use Case
Vendors' Product Scores for the Advanced Digital Workplace ITSSM Use Case
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner: Critical Capabilities for IT Service Support Management Tools
选择最适合数字化工作场所的工具

Gartner Research: Critical Capabilities for IT Service Support Management Tools (August 2016)

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What benefits emerge in the digital workplace?

Digital Workplace Employee Engagement

Deeper employee engagement

When employees can effortlessly get what they need to do their work it encourages them to build a closer relationship with the organization. They want to share their experiences, tips and tricks, ratings and reviews. Workplace flexibility gives employees a greater say in how their digital workplace operates.

Worker productivity in the digital workplace

Higher worker productivity

With access to a corporate app store, where peer-assisted selection quickly guides them to optimal products and services, workers waste 50% less time on IT-related issues. Context-aware services, which know your role, location, and preferences, let employees find answers and request services with a few clicks or a simple post.

digital business agility

Greater business agility

Liberated from legacy practices such as filling out long request forms or sifting through esoteric service catalogs to find help, employees can focus on new market opportunities and changing customer demands. Driven by crowd-sourced decision making and peer-assisted networking, innovation can spread like wildfire.

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