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BMC Atrium Configuration Management Database (CMDB) enriches your ITSM and ITOM processes with a business aware, single source of reference for your enterprise assets and services.
Step-by-Step Guide to Building a CMDB

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Find out how a CMDB can transform your digital enterprise

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Manage your enterprise assets and services with accuracy

Maintain accurate data and service models for hundreds of millions of configuration items, including on-premises and cloud services

  • Track and manage hardware, software, and cloud service configurations and relationships
  • Automatically populate and update the CMDB in minutes with BMC Discovery, Client Management, and other out-of-the-box connectors
  • Import and federate data from other sources with powerful integration tools using a rich set of APIs
  • Maintain ownership, classification, and risk prioritization for all items
  • Define granular role-based access control for all items and attributes

Minimize risk by providing insight and context for the configuration items and services affected by change

  • Run more effective CABs with accurate configuration and dependency data
  • Understand the impact of a change on other infrastructure, applications, or services
  • Detect potential conflicts when multiple changes are scheduled for the same time
  • Make change decisions based on accurate data by automatically populating the CMDB with BMC Discovery

Resolve tickets faster with detailed information and context about the configuration items you are troubleshooting

Service Desk Agent
  • Understand what services are affected by the ticket you’re working on
  • Automatically route tickets to the optimal resolver based on CMDB data
  • Retrieve detailed configuration data for the assets you are troubleshooting
  • Get contextual suggestions about relevant tickets, assets, knowledge articles and service outages to help you resolve tickets faster

Getting started with BMC Atrium CMDB is easy

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