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Remedyforce Onboarding Services

Remedyforce Consulting Services

Rapidly increase your Remedyforce ROI

Get value quickly from Remedyforce and continue to increase the return on your investment with Remedyforce value-based professional consulting services.

The Remedyforce ecosystem of experienced, certified onboarding professionals  work with you to: 
  • Execute your project
  • Provide a configuration that meets your specific needs 
  • Leverage best practices and industry standards

视频: 在 45 天内实现数字化服务交付转型 (1:43)

Find out how BMC can help you. Contact a sales rep ›

相关主题:  IT 服务管理 (ITSM), 服务台软件

Five steps to success

During the five-stage implementation process, we focus on ensuring your organization has the skills to easily use and maintain Remedyforce on your own.

Stage 1: Plan and Prepare

Consistent and proven project management discipline and standards help you define project expectations, schedule, and governance to reduce risk for those involved.

Activities:
  • Establishing the project board
  • Conducting the project kickoff
  • Agreeing on governance and project controls
  • Creating the project schedule
Deliverables:
  • Project schedule
  • Customer planning guide
  • Pre-engagement questionnaire

Stage 2: Knowledge Transfer

Led by BMC Certified Consultants, enablement plays a key role in our delivery approach. Knowledge Transfer prepares the team to make critical design decisions.

Activities:
  • Remedyforce administrator essentials knowledge transfer
Deliverables:
  • Remedyforce web-based training materials
  • Administrator guide

Stage 3: Strategy and Design

Providing a holistic overview of the Remedyforce solution, the Strategy component raises attendees’ awareness of the overall capabilities of the solution and establishes business goals and KPIs. The Design component stimulates discussion and decision-making for the ITSM components of each phase with the output captured in a planning workbook document.

Activities:
  • Strategic overview
  • Requirements analysis
  • Design recommendations
Deliverables:
  • Executive summary
  • Planning workbook

Stage 4: Configure, Test, and Approve

For a high-quality, high-performance implementation, we configure the planning workbook design in a customer sandbox and perform unit testing validation.

Activities:
  • Sandbox configuration
  • BMC unit testing
  • Customer testing and sign-off
Deliverables:
  • Validation checklist

Stage 5: Go Live Deployment and Assistance

To make the move from sandbox to production a seamless experience, we work with you to manage the go-live event, taking additional opportunities for knowledge transfer and enablement, and remain on hand to provide assistance and coaching as the solution enters its first days of live use.

Activities:
  • Promote to production
  • Knowledge transfer and “early life” assistance
  • Transition to Remedyforce Customer Success team
Deliverables:
  • System setup document
  • Project closeout
Stages 3-5 are most commonly deployed in phases to accelerate value. These phases can be oriented by ITSM function, location, or other customer-specific requirements.

Go with modern IT service management in the cloud

Remedyforce

基于 Salesforce App Cloud 的 Remedyforce,集成了社交、移动和协作等各种功能,可提供全面的 IT 服务管理服务。